Please read this policy carefully to understand the practices described below.
Privacy Policy for SAFAR-E-SUKOON
This Privacy Policy describes how SAFAR-E-SUKOON (PRIVATE) LIMITED (“Company,” “we,” “us,” or “our”) handles information when you use the SAFAR-E-SUKOON Android application (“App”).
Support Email: info@safaresukoon.store
By downloading or using the App, you acknowledge the practices described in this Privacy Policy.
1. About the App
SAFAR-E-SUKOON is a travel-services and journey-planning application. It allows users to:
Explore travel and journey-assistance services.
View service details and relevant images.
Prepare travel plans and schedules.
Save favourite services.
Estimate possible travel costs.
Prepare and submit service inquiries.
Manage locally saved profile information.
View informational notifications.
Contact the Company through email.
Access FAQs, company information and travel-related tools.
The App does not provide financial services, investments, loans, cryptocurrency, gambling, medical advice, government services or guaranteed travel bookings.
2. Information You May Provide
The App may allow you to enter information such as:
First and last name.
Email address.
Mobile number.
City or general location entered manually.
Departure city and destination.
Preferred travel dates.
Number of travellers.
Transport and accommodation preferences.
Estimated budget.
Service-request details.
Trip notes and additional requirements.
Favourite services.
Saved schedules and journey plans.
Providing this information is optional unless it is required to prepare a specific inquiry or service request.
3. Local Data Storage
The App uses Android local storage, including SharedPreferences, to save certain information directly on your device.
Locally stored information may include:
Profile information entered by you.
Favourite services.
Saved travel plans.
Saved schedules.
Cost estimates.
Inquiry drafts.
App preferences.
Notification states.
Onboarding completion status.
This locally stored information is not automatically uploaded to a SAFAR-E-SUKOON server.
Anyone who has access to your unlocked device may be able to access information displayed within the App. You are responsible for maintaining the security of your device.
4. Service Inquiries and Email Communication
The App may prepare an email containing the details you enter in a service-request or quotation form.
The email is not sent automatically. You can review, edit or cancel it before sending it through your selected email application.
Once you choose to send an email:
The information is transmitted through your email provider.
The information is delivered to SAFAR-E-SUKOON (PRIVATE) LIMITED.
Your email provider processes the message according to its own privacy policy.
We may use the information to respond to your inquiry and provide requested assistance.
Information sent through email may include your name, email address, phone number, destination, travel dates, selected service and message.
Please do not include passwords, payment-card details, banking information, passport numbers, national identity-card numbers or other unnecessary sensitive information in an inquiry.
5. Online Images and Internet Access
The App uses an internet connection to load travel and service images through Glide from third-party image-hosting services.
When your device requests an online image, the image provider may automatically receive limited technical information, which can include:
Your IP address.
Device or browser information.
Requested image address.
Date and time of the request.
Basic network information.
Such information is processed according to the privacy policies of the relevant image-hosting provider. SAFAR-E-SUKOON does not control the independent data practices of third-party image providers.
6. How We Use Information
Information may be used to:
Display and save your profile details.
Create and manage travel plans.
Save favourite services.
Prepare service inquiries.
Respond to support requests.
Provide requested travel-service information.
Improve the organisation and usability of the App.
Maintain security and prevent misuse.
Comply with applicable legal obligations.
Resolve complaints or service-related disputes.
We do not use information entered in the App for investment, lending, credit scoring, gambling, medical diagnosis or automated decision-making.
7. Information We Do Not Intentionally Collect
Based on the current version of the App, we do not intentionally collect:
Payment-card or banking details.
Cryptocurrency wallet information.
Passwords for third-party services.
Government identification documents.
Biometric information.
Call logs.
SMS messages.
Contact lists.
Precise background location.
Health or medical information.
Audio recordings.
Advertising identifiers for behavioural advertising.
The App does not require users to create an online SAFAR-E-SUKOON account.
8. Device Permissions
The App may use the following basic permission:
Internet Access
Internet access is used to:
Load service and travel images.
Open relevant online resources where applicable.
Support email-based communication through installed applications.
The App should not request sensitive permissions unless a future feature genuinely requires them. Any future permission use will be explained within the App and reflected in an updated Privacy Policy.
9. Information Sharing
We do not sell or rent your personal information.
Information may be shared only in limited circumstances, including:
With Your Email Provider
When you send an inquiry or support email, your selected email provider processes the message.
With Online Image Providers
Image-hosting servers receive technical requests when the App loads online images.
With Service Providers
We may use trusted providers to support business communication or technical operations. They may only process information for the purpose for which it was provided.
For Legal Reasons
We may disclose information where reasonably necessary to:
Comply with applicable law or a lawful request.
Protect the rights and safety of users or the Company.
Investigate fraud, misuse or security incidents.
Establish, exercise or defend legal claims.
Business Changes
If the Company is reorganised, merged or transferred, relevant information may be transferred as part of that transaction, subject to applicable legal safeguards.
10. Data Retention
Information stored through SharedPreferences remains on your device until:
You delete the relevant saved item.
You clear the App’s storage through Android settings.
You uninstall the App.
The App replaces or removes the data as part of normal functionality.
Information sent to us by email may be retained for as long as reasonably necessary to:
Respond to your request.
Maintain business and support records.
Resolve disputes.
Prevent misuse.
Meet applicable legal obligations.
We will not retain personal information longer than reasonably necessary for the purpose for which it was received.
11. Deleting Your Information
You can remove locally stored App data by:
Deleting saved plans, favourites or requests where the App provides a delete option.
Opening your device’s Settings, selecting Apps, choosing SAFAR-E-SUKOON, and clearing the App’s storage or data.
Uninstalling the App.
To request deletion of information previously sent directly to the Company, contact:
info@safaresukoon.store
Use the email subject:
SAFAR-E-SUKOON Data Deletion Request
Include enough information for us to locate the relevant inquiry. Do not send unnecessary identity documents. We may need to retain limited information where required for security, record-keeping, dispute resolution or legal compliance.
12. Data Security
We use reasonable administrative and technical measures to protect information handled by the Company.
However, no device, email service, internet transmission or electronic-storage system can be guaranteed to be completely secure. Users should avoid sending confidential financial, identity or account information through ordinary email.
13. Children’s Privacy
The App is intended for a general audience and is not specifically directed to children under 13.
We do not knowingly request children to submit personal information independently. A parent or legal guardian should supervise any child’s use of the App and any travel inquiry submitted on the child’s behalf.
If you believe a child has provided personal information without appropriate consent, contact us at info@safaresukoon.store.
14. Third-Party Services and Links
The App may interact with third-party services, such as:
Email applications.
Image-hosting services.
Web browsers.
Mapping applications, where opened by the user.
External websites or travel-information resources.
These third parties operate independently and have their own privacy policies. We are not responsible for their content, security or privacy practices.
Users should review the privacy policies of third-party services before providing information to them.
15. International Data Processing
Email providers, image hosts and other third-party services may process technical or communication data in countries outside Pakistan.
The privacy and data-protection rules in those countries may differ from the rules applicable in your location. By choosing to use those third-party services, your information may be processed according to their applicable terms and privacy policies.
16. No In-App Payments or Guaranteed Bookings
The current version of the App does not collect payments or payment-card information.
Travel cost estimates displayed in the App are provided only for general planning. They are not invoices, confirmed quotations or guaranteed prices.
A service inquiry does not create a confirmed reservation, transport booking, hotel booking, visa approval or contractual commitment. Availability, final pricing and service terms must be confirmed separately by the Company.
17. Government and Third-Party Affiliation Disclaimer
SAFAR-E-SUKOON is operated by an independent private company.
The App does not represent, impersonate or claim affiliation with any:
Government department.
Embassy or consulate.
Visa authority.
Airline.
Railway operator.
Hotel or resort.
Transport authority.
Tourism department.
Any third-party names or services referenced in the App remain the property of their respective owners.
18. Changes to This Privacy Policy
We may update this Privacy Policy when:
App features change.
Data-handling practices change.
Third-party services are added or removed.
Legal or Google Play requirements change.
The updated version will display a revised “Last Updated” date. Material changes may also be communicated within the App.
Continued use of the App after an updated policy becomes available indicates acknowledgement of the revised policy.
19. Contact Us
For privacy questions, support inquiries or data-deletion requests, contact:
SAFAR-E-SUKOON (PRIVATE) LIMITED
Email: info@safaresukoon.store
Country: Pakistan